Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@sclcollectibles.com. Please note that returns will need to be sent to the following address:
SCL Jillian - Return
333 N. Commercial St
Suite 350
Neenah, WI 54956
You are responsible for return shipping costs. All shipping costs, including the original shipping costs, are non-refundable.
You can always contact us for any return question at support@sclcollectibles.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Once we have evaluated the issue, we may provide you with return/refund/credit options. You will have 7 days from the time we send you these options to make a decision. If a decision is not made within those 7 days we will make the decision for you and consider the issue resolved.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Mystery Boxes. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sclcollectibles.com.